Shipping & Delivery at walnut & cherry

Once payment is received, we will ship your order as quickly as possible. We currently ship to Germany, Austria, Italy, Belgium, and the Netherlands – reliably, climate-friendly, and with tracking.

Shipping within Germany

Shipping within Germany costs a flat rate of €4.90. Shipping is free for orders over €50. Delivery typically takes 1–3 business days.
We ship with DHL GoGreen and offer tracking for every order.

Shipping to Austria, Italy, Belgium & Holland

Standard shipping to these countries is €10.90.
Delivery time is between 2-8 working days – also with DHL and tracking.

Shipping to Switzerland

We do not currently offer direct shipping to Switzerland.
However, you can use the " MeinEinkauf.ch " service to receive your order easily and affordably. Shipping to MeinEinkauf.ch is free for orders over €50, saving you double the shipping costs.

Processing & shipping time

After receiving your payment, I will package and ship your order with great care and attention. Processing time is 3–5 business days, after which your package will be shipped via DHL as a registered parcel or parcel.

During promotional periods (e.g., Christmas or sales), shipping times may be slightly longer – you can find current information in the header of the page.
If you have an urgent order, please leave a note in your shopping cart or email me at hallo@walnutandcherry.com.

Important note on the delivery address

Please make sure to provide your complete and correct delivery address during the ordering process.
If a package cannot be delivered due to incorrect address information and is returned to us, we reserve the right to charge additional shipping costs.

Returns & Cancellations

If you don't like a product, you can return it within 14 days of receipt without giving any reason. Please inform us of your cancellation in advance by email and read our cancellation policy.

Please send the items in the original box and insured to:

walnut & cherry
Julia Hofmann
Bernsteinstraße 20
76332 Bad Herrenalb

Please note: Unfortunately, we cannot cover the costs of return shipping.
You can find further information in our cancellation policy.

Herstellerangaben & Sicherheitshinweise - Schmuck

Herstellerinformationen:

Herstellerin: walnut&cherry - Julia Hofmann
Adresse: Bernsteinstrasse 20, 76332 Bad Herrenalb, Deutschland
E-Mail: hallo[!at]walnutandcherry.com

Informationen zur Produktidentifizierung:

Zur eindeutigen Identifizierung des Produktes ist die genaue Artikelbezeichnung auf der Website, der Rechnung und dem Lieferschein angegeben. Jedes Produkt trägt zusätzlich eine eindeutige Artikelnummer (SKU), die dem Artikel klar zugeordnet werden kann.

Warn- und Sicherheitshinweise:

Dieses Produkt ist kein Spielzeug. Nicht für Kinder unter 3 Jahren geeignet – enthält verschluckbare Kleinteile.
Kontakt mit Wasser, Parfum oder Kosmetika vermeiden, um die Lebensdauer des Schmucks zu verlängern. Schmuck vorsichtig behandeln und sicher aufbewahren, um Beschädigungen zu vermeiden. Nicht beim Schlafen, Duschen oder Sport tragen.

Hinweise zur Entsorgung:

Unsere Produkte bestehen je nach Artikel aus Polymer Ton, Edelstahl, Messing, Sterling Silber, Titan, Acryl Harz, Baumwolle, Holz oder Papier. Bitte entsorge sie entsprechend den örtlichen Recyclingvorgaben.