Shipping & Delivery at walnut & cherry

Once payment is received, we will ship your order as quickly as possible. We currently deliver to Germany and Austria – reliably, sustainably, and with shipment tracking.

Shipping within Germany

Shipping within Germany costs a flat rate of €5.90. Shipping is free for orders over €65. Delivery time is usually 1–4 business days.
We ship with DHL GoGreen and offer shipment tracking for every order.

Shipping to Austria

Standard shipping to Austria costs €11.90. Delivery time is between 2 and 8 business days – also via DHL with tracking.

Shipping to Switzerland

We do not currently offer direct shipping to Switzerland.
However, you can use the service " MeinEinkauf.ch " to receive your order easily and affordably. 

Processing & Shipping Time

Once payment is received, your order will be lovingly and carefully packaged and shipped. Processing takes 3–5 business days, after which your package will be sent via DHL as a small parcel or package.

During promotional periods (e.g. Christmas or sales), shipping times may be slightly longer – you can find current information in the header of the page.
If you have an urgent order, please leave a note in the shopping cart or send me an email to hello [at] walnutandcherry.com .

Important note regarding the delivery address

Please ensure you provide your complete and correct delivery address during the ordering process. If a package cannot be delivered due to incorrect address information and is returned to us, we reserve the right to charge the reshipping costs.

Returns & Cancellations

If you don't like a product, you can return it within 14 days of receipt without giving a reason. Please inform us of your cancellation beforehand by email and read our cancellation policy.

Please send the items in their original packaging and insured to:

walnut & cherry
Julia Hofmann
Bernsteinstraße 20
76332 Bad Herrenalb

Please note: We are unfortunately unable to cover the return shipping costs.
You can find further information in our cancellation policy.

 

 

Manufacturer's information & safety instructions - Jewelry

Manufacturer information:

Manufacturer: walnut&cherry - Julia Hofmann
Address: Bernsteinstrasse 20, 76332 Bad Herrenalb, Germany
Email: hello [!at] walnutandcherry.com

Product identification information:

To ensure unambiguous product identification, the exact product name is provided on the website, invoice, and delivery note. Each product also has a unique item number (SKU) that can be clearly assigned to the item.

Warning and safety instructions:

This product is not a toy. Not suitable for children under 3 years – contains small parts that could be swallowed.
To prolong the life of your jewelry, avoid contact with water, perfume, or cosmetics. Handle and store jewelry carefully to prevent damage. Do not wear while sleeping, showering, or exercising.

Disposal instructions:

Depending on the item, our products are made from polymer clay, stainless steel, brass, sterling silver, titanium, acrylic resin, cotton, wood, or paper. Please dispose of them according to local recycling regulations.